TERMS AND CONDITIONS OF PURCHASE
A product that you have selected to buy is listed as being in stock, however, because we also stock other stores as well as being an online shop, another store could be buying the product at the same time as you. So there is a possibility that you might try to buy a product online that is no longer available. If this happens we will happily apologise and refund you the full amount.
Because of small stock supply we do not hold items. The product shall be yours once a full payment has been made.
Orders will not be dispatched until payment in full has been received and Company of Strangers is satisfied with the integrity of the order.
As soon as we receive full payment we will send the item to you!
Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. Company of strangers is not responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can.
Company of Strangers collects customer info so that we can process your orders as efficiently as possible. We respect your privacy and assure you that we will use this information responsibly. All your info is kept confidential and we won’t be giving your info away to any other parties.
RETURNS MUST BE SENT BACK TO US WITHIN 7 DAYS (NATIONAL) AND 10 DAYS (INTERNATIONALLY) UPON RECEIPT OF DELIVERY.
How to return or exchange your purchase...
1) Before returning an item please email us (info@companyofstrangers.co.nz) explaining what you are returning and why?
2) Please Send your package within 7 days of receiving the goods, and with the following included:
a) A clean, unworn or used item in perfect condition with original tags attached and with original receipt.
b) The exchange and return form completed.
Please note:
- Company of Strangers is not responsible for the payment of the return shipping unless the product is faulty in which case we will do our best to fix the fault.
- Until an item is received at Company of Strangers, it is your responsibility! We advise track and trace.
If product is faulty because of manufacturing faults, we will try our hardest to replace it. If in the case we have no more stock of a faulty item we will award a credit.
We will not replace items that have clearly been damaged because of wear and tear.
Sale items...
Sorry no refunds or exchanges on sale items,
(But if it is a faulty item we will do our best to fix the fault)
Please email us if you have questions before you buy!
Prices of goods and services and delivery and other charges displayed on the Company of Strangers site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.